terms of agreement
YAY! I AM SO EXCITED TO DESIGN & MAKE PIECES FOR YOUR BIG DAY!
PLEASE REVIEW ALL THE INFORMATION BELOW :)
let's break it down
first things first!
REVIEW DESIGN CONTRACT + SIGN IT + SUBMIT 30%
NON-REFUNDABLE RETAINER THROUGH MOBILE PAYMENT APPS, ONLINE INVOICE LINK, OR CASH.
THEN SEND ALL DESIGN DETAILS, ELEMENTS + FACTORS YOU WOULD LIKE ME TO REVIEW, INCORPORATE AND CONSIDER FOR DESIGNS.
SECOND OF ALL...
GO THROUGH DESIGN PROCESS PER MY INSTRUCTIONS.
ALL FINAL PAYMENTS, DESIGN CHANGES + GUESTS LIST CHANGES ARE DUE 2 WEEKS BEFORE YOUR EVENT.
FINALIZE ALL DETAILS: (Ex: Set Up time, Delivery Time etc.)
APPROVE ALL DESIGNS.
last but not least!
OUR TEAM WILL SEE YOU ON YOUR BIG DAY TO SET UP YOUR PIECES!
WE WILL BE DELIVERING YOUR PIECES DIRECTLY.
ENJOY YOUR PIECES + HAVE AN AMAZING & MEMORABLE EVENT!
Thank you for choosing Riley Elizabeth Designs Studio. Please read the following Terms of Service and Agreement carefully as it describes the terms and conditions incorporated and included into every Riley Elizabeth Design Studio project. It is the responsibility of you, the user, client(s), or prospective client(s) to read the terms and conditions before proceeding to accept a Riley Elizabeth Design Studio Project Contract.
Your acceptance of a Riley Elizabeth Design Studio Contract constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and Riley Elizabeth Design Studio. If you do not agree to these Terms, you may not access or make use of Riley Elizabeth Design Studio services. These Terms expressly supersede prior agreements or arrangements with you. No other agreement whether verbal or written shall be in effect, except where agreed to and authorized in writing by Riley Elizabeth Design Studio.
All Clients are required to read this page and sign-off that the expectations described on this page are understood prior to proof approval and production.
Please submit this form as soon as possible, so the we can get started on your design.
The terms “we,” “our,” "REDStudio" and “Calligrapher” refers to Riley Elizabeth Designs Studio. The terms “Client(s)”, “you”, refer to site customers, users, clients, and any other financial investors of our services. The term “Contract” or “Invoice” shall refer to the customized services, plans and fees Calligrapher has created for Client. QUOTES(S) The terms of Client’s Project Contract expire 7 days after being submitted to Client. If this proposal expires, the Calligrapher may modify the proposal and resubmit it to the Client.
Client agrees to pay Calligrapher the fees listed in the contract, including all taxes if applicable at least 2 weeks before your Wedding/Event Date. Pricing in the contract includes only Calligrapher fees. Any other costs, such as shipping will be billed to Client separately during the project. All online payments will incur a fee that is 3% of total invoice. Any transfer mobile app payments like Venmo, Zelle, Chase Pay and cash/checks will not have a 3% processing fee.
Set Up + Breakdown and mileage fees will be a separate line item stated on your invoice.
Initial retainer fee of 30% of the total invoice (non-refundable), is due before any work begins. The final payment is due 2 weeks before the completed order is shipped or delivered and completed in-person. Client agrees to pay for the Services at the rates and at the times indicated in the invoice. All payments are non-refundable unless specified by REDStudio. For any and all goods and services REDStudio offers including but not limited to digital goods, custom pieces, floral preservation pieces, or workshop sales--All purchases are final. Client requested changes will be billed additionally. The client will be notified of any price changes and any remaining balance will be due at the time of completion.
If for any reason, the Riley Elizabeth Design Studio grants an extension for payments, the Client agrees to pay the remaining invoice balance 2 weeks after Event Date, no exceptions. REDStudio will be requiring a credit card on file incase of any missed payments. If Client fails to pay within the 2 week extension period, REDStudio will be billing the client their outstanding balance using the credit card on file.
BALANCE + FINAL OR FULL PAYMENTS
Payments for entire order, or balance payments can be made online through online invoices or mobile transfer applications, cash or checks.
Client’s failure to pay the deposit (14) business days from the invoice was sent, OR failure to pay the remaining balance of the invoice on the due date as the contract states, it shall be in breach of their Contract and Calligrapher shall have the right to discontinue providing Services until such unpaid invoices are paid in full. Client’s failure to pay any invoice is also a breach of this agreement and Calligrapher reserves the right to terminate the agreement in its entirety. All grants of any license to use or transfer ownership of any intellectual property rights under this agreement are conditioned on full payment, including all outstanding additional costs, expenses, fees, or any other charges.
Estimates, Quotes or Design Proposals are created on a per-project basis and can be changed with change of design, upping the quantities, paper choices, etc. We will notify you of any pricing changes in each proof and in the final design release, where you will sign off on any updated pricing. Changes after the contract is signed and the retainer is paid that result in a lesser amount than originally agreed upon will not be changed in the invoice and you will have to pay for the original amount. Changes after the contract is signed and the retainer is paid that result in a larger amount than originally agreed upon will be added to the invoice and it is your responsibility to cover those costs.
The nature of hand written calligraphy on envelopes and signage will vary from that of printed addresses. Vinyl and other materials will be used on some pieces. Each calligraphy piece will vary depending on the letters, length of names, street names, city and state lengths and visually appear different from one another when compared.As far as envelope addressing: Addresses will 4-5 lines of text will look different from those with fewer.
Please have this expectation set when ordering hand written calligraphy.
Each piece showcasing our modern calligraphy is a single work of art, and must be appreciated as such.
CALLIGRAPHY AND THE POST
The post office reads envelopes electronically. Due to the nature of calligraphy, some addresses or calligraphy styles will be more or less difficult to read when put through the USPS, as is the nature with any hand written address. Any address that can not be read by machine will likely be hand inspected. If the address still can not be delivered, it will be returned to the address of the return. Riley Elizabeth Design Studio is NOT responsible for resending, reprinting or reimbursing for invitations or addresses that do not make it to their intended address. As with any mass mailing, you are likely to have 1-3% of your pieces be undeliverable. Please check your address list carefully to ensure all your addresses are correct to minimize this effect. You may wish to add additional 3% of your pieces to ensure additional pieces are available if needed for remaining.
If Riley Elizabeth Design Studio is addressing and posting your pieces, we guarantee that each address you provide us with goes into the mail. Any mail not received by it's intended recipient is NOT under the liability of REDStudio. If any pieces need to be re-mailed, you may either mail the piece yourself from the excess mailed back to you upon the completion of the project.
DISCLAIMER OF LIABILITY FOR DAY OF SET UPS + BREAKDOWNS
Riley Elizabeth Design Studio is not responsible for any damages made during set up and breakdowns for Events in any of the venue's properties.
GUEST NAMES + ADDRESS LISTS + WORDING LISTS
Quotes, phrases , exact signage wording, guests' names and their addresses will be written EXACTLY as they appear on your lists. We will not make etiquette or spelling corrections, no will we make assumptions on their spelling. Triple check your list. Please deliver the address list in a Word or Excel document. Further details for envelope calligraphy address lists will be sent over in a separate document.
MOCK UPS + PROOFING
Each order varies on how many proofs and digital mock ups they will receive. Each client is allowed 2 free rounds of design changes. Any extra rounds will be $50 additional charge. To ensure correct wording for signage, Mock ups and proofing can be expected from 8 weeks until 2 weeks before the event to give the clients time to finalize on their wording and design. No changes are allowed 2 weeks before the Event Date. Once everything has been approved for production, there will not be any changes made, unless allowed by Riley Elizabeth Design Studio.
Any quantities lowered or items cancelled are at the sole discretion of REDSTUDIO. and will constitute forfeiture of that portion of the invoice.
We will deliver your project to you ready for you to assemble. If your project involves assembly on our end or you would like us to assemble them for you and it is not mentioned before print,
assembly charges will be billed to you.
Client agrees that they understand that each piece has unique qualities such as the following: Bubbles, discoloration are normal details to see in each piece. Pockets of air can be stuck inside the petals of the floral pieces and can cause bubbles. Discoloration of flowers during the drying process are also normal. For example, Pink petals can completely disappear, and white flowers may turn cream/yellowish tone,
and red flowers can turn into a dark red/dark purple.
Upon receiving the full payment and once the client receives the order, there are no refunds and replacements. REDStudio is not responsible for lost items through the mail.
Client understands that all design control is under REDStudio's discretion and REDStudio can change details and design as they see fit and what is best for the pieces. There will be no custom designs and arrangements of floral, REDStudio will design however is best for the floral pieces.
COVID-19 Supply issues have affected some of our suppliers. Client agrees that changes with materials can be made by REDStudio whenever deemed necessary to adapt to the circumstances.
Upon receiving a delivery, you or your duly authorized agent must verify it in person. You agree to sign off with a REDStudio staff member acknowledging your receipt of the delivery and assumption of responsibility for the equipment. If you receive equipment in a damaged or otherwise unusable state, you agree that you'll provide REDStudio with written or telephone notification before your event commences. You also waive your right to seek refunds or any other credits for such rentals if you fail to notify REDStudio of the problems in writing before the event. You acknowledge that REDStudio won't accept order modifications or equipment exchange requests after our delivery representatives have vacated the drop-off location
ACCEPTABLE RENTAL USAGE
You agree not to sublease, rent out or otherwise attempt to loan for remuneration any equipment that you rent from Riley Elizabeth Design Studio.
YOUR RESPONSIBILITIES CONCERNING DAMAGED EQUIPMENT
During the rental period, you agree that you'll cease using the equipment as soon as it becomes unsafe or you observe it in a state of disrepair. You'll notify REDStudio of the hazard immediately and continue taking reasonable steps to prevent persons and properties from sustaining injury or damage until our representatives personally relieve you of responsibility for the items.
LOSS, DAMAGE AND DESTRUCTION FEES
If any equipment suffers damage, loss or destruction, you agree to pay REDStudio the entirety of the necessary costs to replace it at retail value. REDStudio may let you pay the repair expenses for compromised goods at our sole discretion if we deem it possible and practical to restore them to their original pre-rental state.
We reserve the right to charge $50 service fees for each occurrence of damage, including intentional modifications such as stapling, gluing or nailing. We'll also bill you for any items that require excessive cleaning.
CHARGES AND EXTENSIONS
Except for deliveries made on Fridays, we assess rental rates in 24-hour increments. You may request an extension of your rental period by contacting us in writing and obtaining our written approval beforehand. You agree to pay supplemental overtime rates while you retain possession of the equipment, but we may waive these additional charges for Friday deliveries that you extend until the following Monday.
At the end of the rental period, you must return all of the equipment in a state identical to how you originally got it. You must: Pack all other equipment together, including attachments and parts, in the same crates and positions that they were in when you received them. You agree to return the equipment to REDStudio yourself if it's in such a state that prevents pickup at the appointed time and place. You'll be charged extra penalties if you need us to retrieve any equipment outside of the original agreement.
Within no more than two business days following the pickup date, REDStudio will furnish you with an invoice that details missing and damaged equipment. If you can’t locate missing equipment within 24 hours of receiving of such notice, you agree to provide payment.
CLIENTS POSSESSIONS / CLIENT PROVIDE THEIR OWN MATERIALS
If Client wants to provide their own personal possessions or provide their own materials for REDStudio to use; Riley Elizabeth Design Studio is not responsible for any loss, accidents or damages unless REDStudio claims it was their responsibility.
CANCELLATIONS AND RESCHEDULING
If the client cancels 2 weeks prior to the due date or event date, Riley Elizabeth Designs is able to refund you all the payments made except the initial booking deposit of 30% of the total invoice.
CLIENT DESIRES TO RESCHEDULE OR CANCEL SERVICES.
If the Client desires to reschedule or cancel Services of Calligrapher for any reason after the
2 week grace period before the Due Date/Event Date
then Client shall provide Notice to Calligrapher as soon as possible.
Providing Notice will not relieve the Client of any payment obligations.
Calligrapher will not be obligated to refund any portion of monies Client has previously paid to Calligrapher.
Calligrapher has no obligation to attempt to re-book further calligrapher services to fill the void created by Client’s cancellation or rescheduling. However, discussions and negotiations can be made and must have a written document stating the new agreement.
It is my intention to complete every job to completion, but if there is a substantial reason that I choose not to move forward with any part of your project, a refund will be assessed and you will be required to sign a refund form with agreed refund amount.
CANCELLATIONS DUE TO IMPOSSIBILITIES
FORCE MAJEURE. Either party may choose to be excused of any further performance obligations in the event of a disastrous occurrence outside the control of either party, such as:
An act of God (fires, pandemics, explosions, earthquakes, hurricanes, natural disasters, flooding, storms, or infestation) or War, Invasion, Act of Foreign Enemies, Embargo, or other Hostility (whether declared or not)
Any hazardous situation created outside the control of either party such as a riot, disorder, nuclear leak or explosion, or act or threat of terrorism.
If the Client desires to reschedule or cancel Services of Calligrapher for any reason stated under Force Majeure clause, then Client shall provide Notice to Calligrapher as soon as possible.
Providing Notice will not relieve Client of any payment obligations. Calligrapher will have the sole choice whether or not to refund any payment made except the initial booking deposit.
The initial booking deposit is transferable to a new date. Calligrapher has no obligation to attempt to re-book further calligrapher services to fill the void created by Client’s cancellation or rescheduling. However, discussions and negotiations can be made and must have a written document stating the new agreement.
If claims for damages, injury or loss arise concerning the rental pieces, its use, transportation, keeping, malfunction or loading, you agree to indemnify REDStudio. You also acknowledge that you're solely liable for any charges related to such claims or contract terms, including collection fees, attorney or court costs and expenses that REDStudio incurs while enforcing this Agreement. By accepting this Agreement, you consent to its terms and conditions in full, and you acknowledge that they pertain to all REDStudio invoices regardless whether such documents include their own terms.